Service specification
Document history
| Version | Date of issue | Comments |
| 1.0 | 31 May 2019 | Initial Version Release |
| 1.1 | 27 November 2019 |
Update Singapore transaction limit Update on the Philippines wallet limit Update on Malaysia banks (Alliance Investment and Alliance Investment Islamic being removed) Update on Australia Bank list Update on Vietnam Account Channel Turnaround time Update on India supported Banks |
| 1.2 | 24 June 2022 | Added New China Ewallet channel Remove China Account channel |
| 1.3 | 9 May 2023 |
Update Australia transaction limit, remarks and bank list Remove Bangladesh payout corridor Update Brazil direct to bank method, transaction turnaround time, amount received, transaction limit, remarks and bank list Update Cambodia amount received, transaction limit, remarks and bank list Remove China payout corridor Remove Ghana payout corridor Update Hong Kong direct to bank method, transaction limit and bank list Update India account and real time transfer transaction limit, remarks and bank list Add Non Resident External (NRE) account channel for India Update Indonesia amount received and transaction limit Update Japan validation, transaction limit, remarks and bank list Update Malaysia account channel transaction limit Add real time transfer channel for Malaysia Add Mongolia payout corridor with account channel Remove Nepal payout corridor Remove Pakistan payout corridor Update Philippines transaction limit and bank list Add SEPA countries payout corridor with account channel Update Singapore transaction limit Update South Korea transaction limit and remarks Update Sri Lanka transaction limit Remove Thailand account channel Update Thailand real time transfer channel transaction limit and bank list Update Turkey validation and transaction limit Remove Vietnam payout corridor |
| 1.4 | 1 June 2023 |
Add Bangladesh payout corridor Add Pakistan payout corridor Add Vietnam payout corridor Add India account and real time transfer supported bank Add GBP payout for SEPA countries Update Turkey transaction turnaround time |
| 1.5 | 7 August 2024 |
Update supported SEPA country payout corridor Remove Australia payout corridor Remove Ghana payout corridor Remove India payout corridor Remove Japan payout corridor Remove Brazil payout corridor Remove Cambodia payout corridor |
| 1.51 | 16 August 2024 |
Update Vietnam Maximum Transfer Limit for Bank Account |
Purpose
This document content provides business and / or pricing information to Tranglo’s business client (“Partner”) in regards to International Money Transfer service offered by Tranglo. To satisfy compliance requirement, Tranglo may ask partner to furnish supporting document for transaction payment purpose or the identity involved in the transaction. Tranglo reserve the rights to reject any transaction which Tranglo deemed to be high-risk or without supporting documents.
Disclaimer
The information in this document is provided as is basis, with no warranties whatsoever. The said information does not include any commercial warranty for any particular purpose, or any warranty otherwise arising out of any proposal, specification or sample. This document is provided for information purposes only.
Tranglo disclaims all liability, including liability for infringement of any proprietary rights, relating to the implementation of information presented in this document. Tranglo does not warrant or represent that such use will not infringe such rights.
Tranglo retains the right to make changes to this document.
Tranglo Support Contacts
| Level | Name | Contact | |
| Level 1 Escalation | ECS L1 | support_remittance@tranglo.com | +6013 250 7000 |
| Level 2 Escalation | L2 / SME | support.team@tranglo.com | +6013 659 0830 |
| Support Leader | Malaiarasen Chandra | malaiarasen.chandra@tranglo.com | +6011 3626 7104 |
Support Hours
| Organization | Business Hours | Days |
| Support | 24 / 7 | 365 Days |
Document history
| Version | Date of issue | Comments |
| 1.0 | 31 May 2019 | Initial Version Release |
| 1.1 | 27 November 2019 |
Update Singapore transaction limit Update on the Philippines wallet limit Update on Malaysia banks (Alliance Investment and Alliance Investment Islamic being removed) Update on Australia Bank list Update on Vietnam Account Channel Turnaround time Update on India supported Banks |
| 1.2 | 24 June 2022 | Added New China Ewallet channel Remove China Account channel |
| 1.3 | 9 May 2023 |
Update Australia transaction limit, remarks and bank list Remove Bangladesh payout corridor Update Brazil direct to bank method, transaction turnaround time, amount received, transaction limit, remarks and bank list Update Cambodia amount received, transaction limit, remarks and bank list Remove China payout corridor Remove Ghana payout corridor Update Hong Kong direct to bank method, transaction limit and bank list Update India account and real time transfer transaction limit, remarks and bank list Add Non Resident External (NRE) account channel for India Update Indonesia amount received and transaction limit Update Japan validation, transaction limit, remarks and bank list Update Malaysia account channel transaction limit Add real time transfer channel for Malaysia Add Mongolia payout corridor with account channel Remove Nepal payout corridor Remove Pakistan payout corridor Update Philippines transaction limit and bank list Add SEPA countries payout corridor with account channel Update Singapore transaction limit Update South Korea transaction limit and remarks Update Sri Lanka transaction limit Remove Thailand account channel Update Thailand real time transfer channel transaction limit and bank list Update Turkey validation and transaction limit Remove Vietnam payout corridor |
| 1.4 | 1 June 2023 |
Add Bangladesh payout corridor Add Pakistan payout corridor Add Vietnam payout corridor Add India account and real time transfer supported bank Add GBP payout for SEPA countries Update Turkey transaction turnaround time |
| 1.5 | 7 August 2024 |
Update supported SEPA country payout corridor Remove Australia payout corridor Remove Ghana payout corridor Remove India payout corridor Remove Japan payout corridor Remove Brazil payout corridor Remove Cambodia payout corridor |
| 1.51 | 16 August 2024 |
Update Vietnam Maximum Transfer Limit for Bank Account |
Purpose
This document content provides business and / or pricing information to Tranglo’s business client (“Partner”) in regards to International Money Transfer service offered by Tranglo. To satisfy compliance requirement, Tranglo may ask partner to furnish supporting document for transaction payment purpose or the identity involved in the transaction. Tranglo reserve the rights to reject any transaction which Tranglo deemed to be high-risk or without supporting documents.
Disclaimer
The information in this document is provided as is basis, with no warranties whatsoever. The said information does not include any commercial warranty for any particular purpose, or any warranty otherwise arising out of any proposal, specification or sample. This document is provided for information purposes only.
Tranglo disclaims all liability, including liability for infringement of any proprietary rights, relating to the implementation of information presented in this document. Tranglo does not warrant or represent that such use will not infringe such rights.
Tranglo retains the right to make changes to this document.
Tranglo Support Contacts
| Level | Name | Contact | |
| Level 1 Escalation | ECS L1 | support_remittance@tranglo.com | +6013 250 7000 |
| Level 2 Escalation | L2 / SME | support.team@tranglo.com | +6013 659 0830 |
| Support Leader | Malaiarasen Chandra | malaiarasen.chandra@tranglo.com | +6011 3626 7104 |
Support Hours
| Organization | Business Hours | Days |
| Support | 24 / 7 | 365 Days |