Country FAQ

Ensure the routing number follows the correct format (e.g., numeric, 6 digits). If incorrect, cancel the transaction and re-initiate with the valid routing number. Note: Amendments are not allowed once submitted.

Delays may occur due to beneficiary bank processing times, public holidays in Bangladesh, or compliance reviews. Check the transaction status in gloRemit or contact Tranglo Support team for escalation.

No. The corridor is restricted to person-to-person transfers. Business entities (sender/recipient) are system-blocked.

BKash requires the beneficiary’s name to exactly match the name registered with their mobile wallet account (name and phone number)

Escalate the issue to our Tranglo Support team for further assistance.

No. Our system blocks duplicate reference numbers to prevent conflicts. You must generate a new reference number to retry the transaction.

Direct cancellation is not possible. “TUP" status indicates that the funds are held externally. Kindly contact Tranglo Support team for further assistance.

Cambodia offers four payout channels for KHR and USD transactions:
a) Bank account transfer
b) E-Wallet
c) Cash pick-up
d) Payment Card.

Tranglo supports over 50 banks in Cambodia. Kindly refer to our Service Specification page for Cambodia for the complete list.

For USD:

Transfers are processed 24/7, with funds credited within 15 minutes after submission.

The beneficiary’s bank may charge fees. The sender covers Tranglo’s transaction fees.

Cash pickup transactions can be cancelled through gloRemit within 48 hours of submission. If the transaction exceeds 48 hours in our system, kindly escalate the cancellation request to the Supply Partner.

For invalid mobile numbers, refund the transaction immediately (no fees apply). For timeout errors, escalate the case to the partner for confirmation. Once approved, re-push the transaction.

Escalate to the Tranglo Support team for assistance. If the transaction is unclaimed, Tranglo Support team will help to reset and re-push the transaction after confirmation.

No. Cancellations are only allowed if the payout is unclaimed and initiated within 48 hours via gloRemit. If the transaction is claimed or exceeds 48 hours, escalation to the partner is required.

No. Cambodia e-wallet transactions only support individual beneficiaries. Business entity names will trigger validation failures and transaction rejections.

Transactions submitted on Saturdays or Sundays are processed on the next business day (Monday–Friday). Beneficiaries receive funds on Monday.

No. Amendments are not permitted. Kindly cancel the transaction and resubmit with the correct account number.

Rejections may occur if the beneficiary is a business (not an individual) or due to system errors (e.g., timeouts). Kindly check transaction logs and partner guidelines for clarification.

Same-day processing (T+0): Transactions submitted before 3.30pm GMT+8 (Mon-Fri) are processed the same day. Next-day processing (T+1): Transactions sent (submitted) after 3.30pm GMT+8 (Mon-Fri) are processed the next banking day. Status updates: Transaction status (code "000") is updated on T+2 or T+3 after submission, indicating funds have been forwarded to the beneficiary bank. Weekends/holidays: Transactions sent after cutoff times, on weekends, or public holidays are processed on the next China banking day.

Name format: Must be in PINYIN (Romanised Chinese) for USD transfers. Account type: Only business accounts are supported. Net amount: Beneficiaries receive the exact full amount specified by the sender (no deductions).

Tranglo supports over 60 banks in China. Kindly refer to our Service Specification page for China for the complete list.

We currently support Alipay and WeChat Pay

Supported users: Only individuals (both sender and beneficiary). Name format: Roman characters for Alipay; Chinese ID required for WeChat Pay. Below are the transaction limits:

Family support: Hukou (household registration), marriage certificate, or relationship declaration. Salary transfers: Labour contract, payslips, or income proof. Purpose codes: Must align with transaction type (e.g., "21220" for Worker’s Remittances).

Cancellations are processed on a best effort basis and may take up to 48 hours. Fees are refunded only if the payout channel has not processed the transaction.

Supported users: Individuals only. Name format: PINYIN (Romanised Chinese). Processing time: Real-time (within 3 minutes) between 7am and 10pm (GMT+8).

Alipay: Must bind a bank account to Alipay within 24 hours. WeChat Pay: Must declare relationship with sender (e.g., spouse, parent) via SMS/mini-programme within 48 hours.

Submit a formal indemnity letter (stamped and signed by your company’s authorised representative). Escalate the case to Tranglo Support team for coordination. Note: Cancellations are not guaranteed if the transaction has already been processed.

Individuals: Must have a valid Chinese National ID and a CNY-denominated account in China. Businesses: Require a corporate CNY account registered in China. Foreigners: Cannot receive CNY unless they meet the above criteria.

KYC Completion: Beneficiaries have 48 hours to authorise their phone number via SMS. Failure: Transactions auto-refund after timeout if not completed in time. Tip: Remind beneficiaries to check their spam folders or use the WeChat mini-programme「微汇款」to claim funds manually.

Common compliance triggers include:
a) Mismatched beneficiary name and phone number
b) Use of non-Chinese characters in beneficiary details
c) High-frequency or high-value transfers without prior approval

Preventive action:
a) Confirm that beneficiary details match the bank records.
b) Use Romanised names (e.g., "Zhang Wei" instead of "张伟").

No, our system blocks duplicate reference numbers. Solution: Generate a new reference number and resubmit after resolving the original issue (e.g., KYC completion or account validation).

a) Bank account (including NRE accounts)
b) Unified Payments Interface (UPI)
c) Real-time transfer (via IMPS/NEFT)
d) Cash pick-up

Mandatory information:
a) Beneficiary’s valid Indian mobile number (with or without country code)
b) IFSC code of the beneficiary’s bank branch
c) Invoice number for trade-related transactions
d) Sender’s address (must not be from India for NRE accounts)

Mandatory information:
a) Beneficiary’s valid Indian mobile number (with or without country code)
b) IFSC code of the beneficiary’s bank branch
c) Invoice number for trade-related transactions
d) Sender’s address (must not be from India for NRE accounts)

Yes. NRE accounts are supported, but ensure:
a) The sender’s address is outside India
b) Trade transactions require an invoice number

Transactions exceeding INR 4,000,000 daily per beneficiary will be held for compliance review. Kindly submit supporting documents promptly when requested.

a) A valid UPI ID.
b) Beneficiary’s Indian mobile number

Note:
Trade transactions are not allowed via UPI and IFSC code is not required for UPI transfers.

Common reasons include:
a) Invalid UPI ID
b) Transaction purpose flagged as charity (without valid NGO documentation)
c) Attempting trade-related transfers (e.g., using purpose codes like "Manufactured Goods")

While this is beyond Tranglo’s control, possible reasons include:
a) Beneficiary bank’s Core Banking System (CBS) is offline
b) Transaction amount exceeds IMPS limits
c) Invalid IFSC code or beneficiary mobile number

Provide a valid government ID and unique transaction number.

Note: Cash pickups are limited to 30 transactions per beneficiary per year.

Include the invoice number in the bRegencyCode parameter.

For HDFC Bank (Issuer Code: 9100039):
a) The beneficiary must submit trade documents within 21 days via email.
b) Failure to submit the required documents results in transaction rejection and no fee refund.

Kindly refer to Tables A / B / C / D in the Service Specification page for India.

No. RBI regulations prohibit processing transactions with "Salary Payments" as the purpose.

Cancellations are on a best-effort basis. Transaction fees may be refunded if the transaction has not yet been credited.

Use the official list provided by the Reserve Bank of India here.

If a customer claims their IFSC is valid but the transaction fails, verify via the RBI link. If confirmed valid, escalate the case to L2 Support.

a) Bank account
b) E-Wallet
c) Cash pick-up

Tranglo supports over 100 banks in Indonesia, kindly refer to our Service Specification page for Indonesia for the complete list.

Yes, Tranglo performs real-time account verification using the account number. The beneficiary’s name is not checked during bank transfers.

The supported e-wallets include:
a) Gopay (EWGOPAY)
b) OVO (EWNOVO)
c) Dana (EWPDANA)
d) Link Aja (EWLAJA)
e) Shopee Pay (EWSHOPAY)

Transaction fees are refundable on a best-effort basis if the transfer is accepted. A small administration fee (IDR 500–1,500) may apply.

It depends on the issuer:
a) CPBCA (BCA): PIN and possibly a KTP (Indonesian ID) or passport (for non-residents).
b) CPPTPOS (POS Indonesia): KTP/passport and province/regency validation

Cancellations are processed on a best-effort basis, depending on whether the transaction has been submitted to the payout channel.

Unclaimed transactions will expire after:
a) CPBCA (BCA): 21 days
b) CPPTPOS (POS Indonesia): 90 days

Transactions exceeding daily limits (e.g., IDR 750,000,000 per beneficiary) will be put on hold for review. Supporting documents may be required for compliance clearance.

Fees are refundable on a best-effort basis if the transaction is cancelled or fails after submission.

Kindly refer to the Validation Available Countries page for more information.

Yes. Transfers are limited to a 19-digit virtual account number. Other restrictions may vary depending on the issuing bank.

No. Partner banks prohibit changes to the beneficiary’s name after submission. Kindly cancel the transaction and initiate a new one.

Tranglo must first request the paying partner to cancel or refund the transaction. After confirmation, internally update the transaction status to “Cancelled”. Raise a Manual Adjustment request.

Tranglo supports direct credits to individual and company bank accounts in Malaysian Ringgit (MYR). Both residents and non-residents can send and receive funds.

Yes. Transactions involving Israeli corporations or nationals are prohibited.

Transaction fees are refunded on a best-effort basis once the transaction is accepted by Tranglo’s system and submitted to the payout channel.

Cancellations are processed on a best-effort basis and are not guaranteed. Kindly contact Tranglo Support team for immediate assistance.

Transactions exceeding compliance limits (e.g., daily MYR 200,000 for residents) are held for review. Submit the required documents promptly to resolve delays.

No. Tranglo does not validate beneficiary account details. Ensure all information is correct before submitting a transaction.

Tranglo supports over 40 banks in Malaysia. Kindly refer to our Service Specification page for Malaysia for the complete list.

No. Credit card payments and loan repayments are not allowed.

Refunds are processed on a best-effort basis. Kindly contact Tranglo Support team with your transaction ID for assistance.

If the transaction has not reached the remittance partner, it can be re-pushed with the same reference number.

If the transaction has already reached the remittance partner, it cannot be re-pushed with the same reference number.

Tranglo’s internal Treasury Team must first approve the request. Once approved, account details will be shared with the sales partner.

Note: If direct refunds are not possible (due to account restrictions), advise the beneficiary to return funds through their bank. Tranglo will then send a fund retrieval email request to the beneficiary’s bank. After confirmation, a manual adjustment will be processed to refund the sales partner.

No. Additional mandatory fields are required. Kindly refer to the Tranglo Service Specification for the complete list of requirements.

a) Bank transfer
b) Cash pickup (at authorized outlets)
c) E-Wallet

No. The sender’s country and address cannot be Nepal.

No.

T+0: Processed and credited the same day if submitted before 10pm (GMT+5.45), Sunday-Friday

T+1: Processed the next business day if submitted after 10pm

Tranglo supports over 60 banks in Nepal. Kindly refer to our Service Specification page for Nepal for the complete list.

Yes. Both individual and business accounts are supported.

Cash pickups are available at authorized outlets including:
a) Himalayan Bank
b) Everest Bank
c) City Express
d) iPay Remit

Kindly refer to our Service Specification page to view the list of available pickup locations.

A valid photo ID (citizenship certificate, passport, or driving licence).

Unique Transaction Number (11-digit RAD number).

Unclaimed cash pickups expire after 28 calendar days.

a) eSewa (EWESEWA)
b) Khalti (EWKHALTI)
c) IME Pay (EWIWEPAY)
d) Prabhu Pay (EWPRABHU)

Transfers are credited within 15 minutes, on a 24x7 basis.

Yes. Fees are refunded on a best-effort basis once the transaction is accepted by Tranglo’s system.

Bank/e-wallet: Cancellations are processed on a best-efforts basis.

Cash pickup: Cancellations are allowed if the payout is unclaimed.

Transactions may be put on hold for compliance review. Supporting documents will be required to proceed.

While Tranglo's API allows alphanumeric beneficiary account numbers, most banks in Nepal only accept numeric account numbers. Ensure the account number matches the recipient’s registered bank details.

Yes. Foreigners can claim cash pickup for amounts up to NPR 99,999 by presenting a valid passport that matches Tranglo’s system records.

Duplicate transactions trigger a Suspected (967) status. Kindly contact the supply partner via email and request the bank to release the payment.

Forward such cases to Tranglo Compliance for further action. Himalaya Bank may require additional documentation to release the funds.

Kindly reach out to Tranglo Support team. They will escalate such cases to Tranglo Compliance for final disposition.

a) Bank account
b) E-Wallet
c) Cash pick-up
d) Bill payment

Bank transfers are processed via two networks: InstaPay and PESOnet InstaPay (≤ PHP 50,000): Within 15 minutes, on a 24x7 basis. PESOnet (> PHP 50,000): T+1: Next banking day if submitted before 12pm GMT+8 (Monday - Friday) T+2: If submitted after 12pm GMT+8 (Monday - Friday)

Tranglo supports over 60 banks in the Philippines. Kindly refer to our Service Specification page for the Philippines for the complete list.

For local numbers, use the 10-digit number (e.g., 0947253752 or 63947253752).

For international numbers, include the country code (e.g., +852 247253752 for Hong Kong).

Ensure the recipient’s e-wallet (e.g., GCash) is fully verified.

Kindly refer to our Service Specification page for the Philippines to view supported pickup locations by outlet.

1) Utilities: Maynilad, Manila Water, Visayan Electric.
2) Telecoms: Globe, PLDT, Smart.
3) Loans: SSS, Pag-IBIG, Citibank.
4) Credit Cards: BDO, Metrobank, HSBC.

Note: For SSS loans, include the PRN in the bcustomInfo1 field.

Transactions exceeding compliance limits are held for review. Submit supporting documents promptly if requested.

Rural bank refunds may take up to T+3 banking days.

Bank and e-Wallet transfers: Cancellations are on a best-effort basis.

Cash pickup: Cancellation is possible for unclaimed transactions via supported outlets (e.g., BDO, M Lhuillier).

Yes. Fees vary depending on the payout channel and are non-refundable once processed. For fee details, kindly contact Tranglo Support team.

Yes. Remittances can be sent to both checking and savings accounts, provided the account is active and has no restrictions (e.g., credit limitations). Beneficiaries should confirm eligibility with their bank.

Delays may occur when transactions routed to InstaPay are redirected to PESOnet. Possible reasons include:
a) Unsupported beneficiary accounts
b) Temporary issues at the receiving bank

Kindly contact Tranglo Support team for real-time assistance.

No. Transactions will be rejected if the currency sent does not match the account’s maintained currency (e.g., sending USD to a PHP account).

Yes, if the payout status is “In Process”.

PULL API: Cancel directly via Tranglo’s gloRemit API
PUSH API: Kindly request cancellation via Tranglo Support team.

Note: Transactions that have already been claimed cannot be cancelled.

Group A & D: Auto-cancelled after 28 calendar days.
Group B & C: Refunded after partner reconciliation.

Yes, if the transaction status is “Successful” and the payout status is “In Process”. Beneficiaries should collect from outlets within the same pickup group.

InstaPay: Processed within 15 minutes, for amounts up to PHP 50,000
PESOnet: Processed within T+1 or T+2 banking days, for amounts above PHP 50,000.

Kindly escalate your request to our Tranglo Support team for assistance.

a) Bank account transfer
b) Real-time transfer

Both individuals and businesses can send and receive funds.

Tranglo supports over 60 banks in Singapore. Kindly refer to our Service Specification page for Singapore for the complete list.

Recipient’s bank account number (name verification is not required) and bank issuer code.

Yes. Transaction fees apply but may be refunded on a best-effort basis once our system accepts the transaction. Specific charges depend on the payout channel.

Yes. Beneficiaries receive the net amount specified by the sender. Fees are deducted before the transfer.

Cancellation is possible on a best-effort basis. Kindly contact our Tranglo Support team for immediate assistance.

Refunds are initiated upon cancellation approval. Processing may take 3–5 business days, depending on the beneficiary bank.

Tranglo validates recipient bank account numbers in real-time. Account holder names are not checked.

The SGD 65,000.00 daily limit per beneficiary ensures adherence to anti-money laundering (AML) regulations.

For standard bank account transfers, delays may occur due to cutoff times or beneficiary bank processing. For real-time transfers, kindly contact our Tranglo Support team for immediate assistance if the transaction exceeds 10 minutes.

Only transfers to supported banks are allowed. Kindly refer to the Service Specification page for Singapore or contact our Tranglo Support team for assistance.

International remittance laws prohibit domestic transfers (i.e., transfers between the same origin and beneficiary countries).

For example, sending SGD from Singapore to Singapore is considered a domestic transfer and is not permitted under international remittance regulations. The sender's country of origin must differ from the beneficiary’s country.

A non-resident bank account allows individuals residing abroad to manage their finances in Singapore.

Examples include:
a) Receiving rental income from Singapore property
b) Simplifying foreign exchange and linking to local accounts

Common reasons for opening a non-resident account:
a) Relocating or working abroad
b) Owning overseas assets
c) Supporting family members studying or living abroad

Transfer limits vary by bank. Senders and beneficiaries should verify the limits directly with the beneficiary’s bank.

No. The RSP must cancel the transaction and initiate a new one. Cancellation is subject to partner approval on a best-effort basis.