Service specification

Document history

Version	Date of issue	Comments
2.1.158	2 October 2024	Updated Vietnam's supported bank list for bank account channel NH Chinh Sach XHVN (only supports C2C) Update Bangladesh' supported bank list for real-time transfer channel DUTCH-BANGLA BANK LTD - 8800016 BANGLADESH KRISHI BANK - 8800006 Update China's e-wallet remarks for WeChat Pay Sender age must be between 16 to 99.
2.1.159	9 October 2024	Update China's transaction limit for Union Pay Bank Network Service Maximum per transaction CNY 20,000.00 Update China's transaction limit for Union Pay Card Network Service Maximum per transaction CNY 30,000.00 Update Australia's remarks for bank account channel If the bank and beneficiary account supports NPP services, it will be processed via NPP. Else, the transaction would be processed via Direct Entry Update Australia's transaction turnaround time for bank account channel NPP: 24x7 (within 5 minutes) Direct Entry: 24x7 (T+1 Australia Banking Day) Update Sri Lanka's transaction turnaround time for bank account channel • 24x7 real-time credit transfer is available on the selected bank name (CEFT) • Accounts that are not supported & failed to process by CEFT will process under SLIPS SLIPS cut off time: - Transaction received before 1.00 PM will be credited the next business day (Mon- Fri) GMT +5.5 - Transaction received after 1.00 PM will be credited the next business day (Mon- Fri) GMT + 5.5 Update Sri Lanka's transaction limit for bank account channel Maximum per Transaction LKR 5,000,000.00 Update SOAP Do_Transfer page's remarks for bContactNumber Remove SEPA Countries (1) from mandatory exception list
2.1.160	16 October 2024	Removed Indonesia unsupported banks for Cash Pickup transactions until further notice POS Indonesia - CPPTPOS Update Remarks description for Indonesia Cash Pickup Remove Remarks description for POS Indonesia Update Validation description for Indonesia Cash Pickup Remove Validation description for POS Indonesia

Purpose

This document content provides business and / or pricing information to Tranglo’s business client (“Partner”) in regards to International Money Transfer service offered by Tranglo. To satisfy compliance requirement, Tranglo may ask partner to furnish supporting document for transaction payment purpose or the identity involved in the transaction. Tranglo reserve the rights to reject any transaction which Tranglo deemed to be high-risk or without supporting documents.

Document Note

This document intended for Tranglo’s Partner usage. This document can be construed as part of Schedule 3 Clause ii of Money Transfer Service Agreement signed between Tranglo and Partner and this document will be updated from time to time by Tranglo whenever the specification is updated. The content of this document is the sole property of Tranglo. Any reproduction of the content of this document without the written consent of the Tranglo is prohibited.

Disclaimer

The information in this document is provided as is basis, with no warranties whatsoever. The said information does not include any commercial warranty for any particular purpose, or any warranty otherwise arising out of any proposal, specification or sample. This document is provided for information purposes only.

Tranglo disclaims all liability, including liability for infringement of any proprietary rights, relating to the implementation of information presented in this document. Tranglo does not warrant or represent that such use will not infringe such rights.

Tranglo retains the right to make changes to this document.

Tranglo Support Contacts

Level	Name	Email	Contact
Level 1 Escalation	ECS L1	[email protected]	+6013 250 7000
Level 2 Escalation	L2 / SME	[email protected]	+6013 659 0830
Support Leader	Malaiarasen Chandra	[email protected]	+6011 3626 7104

Support Hours

Organization	Business Hours	Days
Support	24 / 7	365 Days

Statement of Confidentiality

Tranglo Group (“Tranglo”) submits this document with the understanding that it will be held in the strictest confidence and will not be disclosed. No parts of this document should be duplicated or used for any purpose other than the evaluation of Tranglo’s service, without the prior written consent of Tranglo.