Service specification

Document history

Version Date of issue Comments
2.1.147 27 June 2024 Updated the link for branch locations to the latest versions for Bangladesh' cash pick-up channel
CPBKB - https://www.krishibank.org.bd/branches-offices/online-branches/
CPNBBL - https://www.nblbd.com/branch?category=EGP
CPAGN - (empty)
CPIBB - https://www.islamibankbd.com/branch
CPPBL - https://www.pubalibangla.com/Branch-Information.asp
CPSBL - https://www.sonalibank.com.bd/inland_branch.php
CPEASTERN - https://www.ebl.com.bd/branches

Updated Philippines' supported bank list
City Savings Bank - 63155 (Pesonet)

Updated Nepal's e-wallet transaction limit section
ESewa
Maximum per Transaction 1,000,000 NPR
Minimum per Transaction 10 NPR

Others
Maximum per Transaction NPR 100,000 for Verified KYC account
Maximum per transaction NPR 5,000 for Unverified KYC account
Minimum per Transaction NPR 100

Updated India's transaction turnaround time section for real-time transfer
Add factors that may lead to a transaction being routed from IMPS to NEFT:
- Customer transaction limit exceeded.
- Transaction not allowed as invalid payment reference.
- Transaction not allowed as general error.
- Payer bank offline.
- No routing for institution/network.

Added a new country for validation on Validation available country page
Transaction channel: E-Wallet
Name: G-XHANGE INC / GCash
Issuer code: EWGCASH

Added new remarks column on Do_Transfer (SOAP) and Perform Transfer (REST) page
Add a new remarks column to specify which country is mandatory to fill up for a specific parameter
2.1.148 15 July 2024 Updated Philippines Supported Bank List
OWN BANK THE RURAL BANK OF CAVITE CITY INC - 63243
GOTYME BANK CORPORATION - 63244

Removed Bangladesh unsupported banks for Cash Pickup transactions until further notice
BANGLADESH KRISHI BANK - CPBKB
UTTARA BANK BANGLADESH LIMITED - CPUBBL
NATIONAL BANK BANGLADESH LIMITED - CPNBBL

Updated Vietnam transaction limit for Bank Transactions
Maximum per Transaction VND 499,999,999.00

Added remarks for Gcash (Philippines) Validation method
The validation will only able to validate if the Account Number/ Contact Number is a valid Gcash Account Number

Added remarks for Indonesia Ewallet Channel
Small admin fee of 1000-1500 IDR may be imposed for transactions with a value of less than 100,000 IDR when sending to Gopay and OVO e-wallet.

Update to Do_BillPayment method SOAP and REST API requirement
Update SOriginCountry field from O (Optional) to M (Mandatory)

2.1.149 18 July 2024 Updated remarks description for Indonesia's e-wallet channel
Small admin fee of 1000-1500 IDR may be imposed for transactions with a value of less than 100,000 IDR.

Updated transaction limit description and supported outlet list for Pakistan's cash pick-up channel
Removed 'Maximum per Transaction for CPMCB: PKR 1,000,000.00' from transaction limit description
Removed MCB Bank Limited - CPMCB from supported outlet list

Updated transaction turnaround time description for Turkey's bank account channel
For BeneficiaryAmount below TRY 100,000 (FAST)
For BeneficiaryAmount TRY 100,000 and above (EFT)

Purpose

This document content provides business and / or pricing information to Tranglo’s business client (“Partner”) in regards to International Money Transfer service offered by Tranglo. To satisfy compliance requirement, Tranglo may ask partner to furnish supporting document for transaction payment purpose or the identity involved in the transaction. Tranglo reserve the rights to reject any transaction which Tranglo deemed to be high-risk or without supporting documents.

Document Note

This document intended for Tranglo’s Partner usage. This document can be construed as part of Schedule 3 Clause ii of Money Transfer Service Agreement signed between Tranglo and Partner and this document will be updated from time to time by Tranglo whenever the specification is updated. The content of this document is the sole property of Tranglo. Any reproduction of the content of this document without the written consent of the Tranglo is prohibited.

Disclaimer

The information in this document is provided as is basis, with no warranties whatsoever. The said information does not include any commercial warranty for any particular purpose, or any warranty otherwise arising out of any proposal, specification or sample. This document is provided for information purposes only.

Tranglo disclaims all liability, including liability for infringement of any proprietary rights, relating to the implementation of information presented in this document. Tranglo does not warrant or represent that such use will not infringe such rights.

Tranglo retains the right to make changes to this document.

Tranglo Support Contacts

LevelNameEmailContact
Level 1 EscalationECS L1support_remittance@tranglo.com+6013 250 7000
Level 2 EscalationL2 / SMEsupport.team@tranglo.com+6013 659 0830
Support LeaderMalaiarasen Chandramalaiarasen.chandra@tranglo.com+6011 3626 7104

Support Hours

OrganizationBusiness HoursDays
Support24 / 7365 Days

Statement of Confidentiality

Tranglo Group (“Tranglo”) submits this document with the understanding that it will be held in the strictest confidence and will not be disclosed. No parts of this document should be duplicated or used for any purpose other than the evaluation of Tranglo’s service, without the prior written consent of Tranglo.