Service specification
Document history
| Version | Date of issue | Comments |
| 2.1.179 | 26 June 2025 |
Add new countries supported Central African Republic Chad Congo Brazzaville Gabon Sierra Leone Update India's supported bank list for bank account channel and NRE channel Add new bank list : 9100280 - THE ADARSH COOPERATIVE URBAN BANK LIMITED 9100281 - NONGHYUP BANK 9100282 - TELANGANA GRAMEENA BANK 9100283 - UTTARAKHAND STATE COOPERATIVE BANK LIMITED 9100284 - VIKAS SOUHARDA CO OPERATIVE BANK LIMITED 9100285 - JSC VTB BANK Update China's transaction limits for E-wallet WeChat Pay Maximum per transaction for South Korea: - CNY 50,000.00 Maximum per calendar year for South Korea: - CNY 650,000.00 Maximum per calendar year for others: - CNY 800,000.00 Update Myanmar's transaction limits for Bank account Maximum per transaction for Myanmar: - MMK 21,000,000.00 Minimum per transaction for Myanmar: - MMK 1,000.00 Update Philippines's supported bank list for bank account channel Changes made to the following lists: - Supported banks that processes transactions via PESOnet (Any amount) - Supported banks that processes transactions via InstaPay & PESOnet (Depending on the amount) |
| 2.1.180 | 14 July 2025 |
Removal of all USD payout related information in China bank corridor Remove all references to USD in: - Direct to Bank Method - Transaction Turnaround Time - Validation / Verification - Transaction Limit - Supported bank list Update section to reflect only CNY payout, including updated cutoff times, compliance notes, cancellation process and new remarks section. Added transaction limit for users validated with the Mainland Travel Permit for Hong Kong and Macao Residents - Maximum per transaction: CNY 30,000.00 - Minimum per transaction: CNY 1.00 - Maximum per calendar year: CNY 300,000.00 - Maximum transactions per month: 15 Removal of eSewa details from Nepal corridor Remarks section under Cancellation Process updated to remove all references to eSewa. - Previous: Foreign nationals allowed to collect funds from Everest Bank Limited, Ipay, eSewa, or City Express. - Updated: Foreign nationals now only allowed to collect from Everest Bank Limited, Ipay, or City Express. |
| 2.1.181 | 16 July 2025 |
Added new supported bank for Thailand - Government Saving Bank (6600006) Updated E-wallet compliance accumulated limit for Alipay and Wechat Pay in China corridor - Previous: CNY350,000 per day for Wechat Pay and Alipay - Updated: CNY300,000 per day for Wechat Pay and Alipay Added validation disclaimer for Indonesia E-wallet validation Disclaimer as below: Disclaimer: For Dana and ShopeePay e-wallet services, the beneficiary name returned during validation can be partially masked due to customer data privacy protection by e-wallet operators. For example, - Original beneficiary name: John Smith - Validated result name: Joxx Smxxx Kindly ensure your systems account for this behavior when processing validation results. |
Purpose
This document content provides business and / or pricing information to Tranglo’s business client (“Partner”) in regards to International Money Transfer service offered by Tranglo. To satisfy compliance requirement, Tranglo may ask partner to furnish supporting document for transaction payment purpose or the identity involved in the transaction. Tranglo reserve the rights to reject any transaction which Tranglo deemed to be high-risk or without supporting documents.
Document Note
This document intended for Tranglo’s Partner usage. This document can be construed as part of Remittance Service Agreement signed between Tranglo and Partner and this document will be updated from time to time by Tranglo whenever the specification is updated. The content of this document is the sole property of Tranglo. Any reproduction of the content of this document without the written consent of the Tranglo is prohibited.
Disclaimer
The information in this document is provided as is basis, with no warranties whatsoever. The said information does not include any commercial warranty for any particular purpose, or any warranty otherwise arising out of any proposal, specification or sample. This document is provided for information purposes only.
Tranglo disclaims all liability, including liability for infringement of any proprietary rights, relating to the implementation of information presented in this document. Tranglo does not warrant or represent that such use will not infringe such rights.
Tranglo retains the right to make changes to this document.
Tranglo Support Contacts
| Level | Name | Contact | |
| Level 1 Escalation | ECS L1 | support_remittance@tranglo.com | +6013 250 7000 |
| Level 2 Escalation | L2 / SME | support.team@tranglo.com | +6013 659 0830 |
| Support Leader | Malaiarasen Chandra | malaiarasen.chandra@tranglo.com | +6011 3626 7104 |
Support Hours
| Organization | Business Hours | Days |
| Support | 24 / 7 | 365 Days |