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Service specification

Document history

Version Date of issue Comments
2.1.177 16 June 2025 Updated Thailand's remarks description for real-time transfer channel
To ensure smooth processing of your transaction, please provide the following details accurately:
• Sender’s full name
• Sender’s date of birth
• Beneficiary’s full name

Name-Matching Requirements for Transactions to Thailand
All transactions to Thailand are subject to mandatory name-matching by the beneficiary bank. To avoid delays or rejections, please ensure:
a) The beneficiary’s name must match at least 85% of the name registered with their Thai bank.
b) Enter the full name exactly as per bank records, including first, middle, and last names.
c) Do not include any prefixes or salutations (e.g., Mr, Ms, Mrs).
d) Avoid duplicated or repetitive names.
e) Ensure all name fields are completed:
 – Enter the last name in the Surname field.
 – Enter all other name parts in the Name field.
f) Do not use “NO LAST NAME” — such entries will be rejected.
g) Remove any extra spaces before or after the name.

Updated Philippines' transaction turnaround time description for bank account channel
Instapay: Within 15 minutes, 24x7
Pesonet:
T+1 Philippine business day for transactions received before 12:00 PM (GMT+8)
T+2 Philippine business day for transactions received after 12:00 PM (GMT+8)

Updated Philippines' remarks description for bank account channel
Although some banks support real-time processing, delays may still occur due to:
1) InstaPay downtime – the transaction may switch to PesoNet, which has a slower processing time.
2) Bank compliance checks or manual screening
3) System downtime or technical issues
4) Delayed status updates from partner banks
5) InstaPay not supported for certain bank accounts – transaction will follow PesoNet timing instead.

These factors can affect processing time, even when real-time service is available.

Updated Phillipines' supported bank list for bank account channel
The list of banks are now split into three different categories:
- Supported banks that processes transactions via InstaPay (Any amount)
- Supported banks that processes transactions via PESOnet (Any amount)
- Supported banks that processes transactions via InstaPay & PESOnet (Depending on the amount)

Updated Indonesia's supported bank list for bank account channel
Removed the following duplicate banks:
Bank KALTIM - 124
BANK SULUT - 127
BANK NTB - 128
BANK YUDHA BHAKT - 490
BRI AGRONIAGA - 494
BANK DINAR - 526
BANK KESEJAHTERAAN EKONOMI - 535
BANK MAYORA - 553
BANK WINDU KENTJANA INT. - 611

Updated Myanmar's remarks description for bank account channel
- Passport Number (eg. MH000001)
- Work Permit (Issued by the Government)
- Residence Permit
- NRIC Number (National Registration Card - for Myanmar citizens) (eg. 12/PABATA(N)00000)
- OWIC Number (Overseas Worker Identification Card) (eg. 2018000001)
2.1.178 16 June 2025 Added Telegraphic transfer transaction channel for multiple countries
Andorra
Armenia
Austria
Azerbaijan
Bosnia and Herzegovina
Bulgaria
Croatia
Cyprus
Estonia
Finland
Greece
Iceland
Latvia
Liechtenstein
Lithuania
Malta
Monaco
Montenegro
Portugal
Romania
San Marino
Serbia
Slovakia
Slovenia
Ukraine

Added Euro payout for multiple European countries' telegraphic transfer channel
Transaction limit - Add EUR 45,000
Direct to Bank Method - Direct credit to bank account in US Dollar (USD), Euro (EUR) and (local currency)
Transaction Turnaround Time - *T+1 business days for (EUR) transaction processed and credited before 6pm (Mon-Fri) GMT +8.
2.1.179 26 June 2025 Add new countries supported
Central African Republic
Chad
Congo Brazzaville
Gabon
Sierra Leone

Update India's supported bank list for bank account channel and NRE channel
Add new bank list :
9100280 - THE ADARSH COOPERATIVE URBAN BANK LIMITED
9100281 - NONGHYUP BANK
9100282 - TELANGANA GRAMEENA BANK
9100283 - UTTARAKHAND STATE COOPERATIVE BANK LIMITED
9100284 - VIKAS SOUHARDA CO OPERATIVE BANK LIMITED
9100285 - JSC VTB BANK

Update China's transaction limits for E-wallet WeChat Pay
Maximum per transaction for South Korea:
- CNY 50,000.00
Maximum per calendar year for South Korea:
- CNY 650,000.00
Maximum per calendar year for others:
- CNY 800,000.00

Update Myanmar's transaction limits for Bank account
Maximum per transaction for Myanmar:
- MMK 21,000,000.00
Minimum per transaction for Myanmar:
- MMK 1,000.00

Update Philippines's supported bank list for bank account channel
Changes made to the following lists:
- Supported banks that processes transactions via PESOnet (Any amount)
- Supported banks that processes transactions via InstaPay & PESOnet (Depending on the amount)
2.1.180 14 July 2025 Removal of all USD payout related information in China bank corridor
Remove all references to USD in:
- Direct to Bank Method
- Transaction Turnaround Time
- Validation / Verification
- Transaction Limit
- Supported bank list
Update section to reflect only CNY payout, including updated cutoff times, compliance notes, cancellation process and new remarks section.

Added transaction limit for users validated with the Mainland Travel Permit for Hong Kong and Macao Residents
- Maximum per transaction: CNY 30,000.00
- Minimum per transaction: CNY 1.00
- Maximum per calendar year: CNY 300,000.00
- Maximum transactions per month: 15

Removal of eSewa details from Nepal corridor
Remarks section under Cancellation Process updated to remove all references to eSewa.
- Previous: Foreign nationals allowed to collect funds from Everest Bank Limited, Ipay, eSewa, or City Express.
- Updated: Foreign nationals now only allowed to collect from Everest Bank Limited, Ipay, or City Express.

Purpose

This document content provides business and / or pricing information to Tranglo’s business client (“Partner”) in regards to International Money Transfer service offered by Tranglo. To satisfy compliance requirement, Tranglo may ask partner to furnish supporting document for transaction payment purpose or the identity involved in the transaction. Tranglo reserve the rights to reject any transaction which Tranglo deemed to be high-risk or without supporting documents.

Document Note

This document intended for Tranglo’s Partner usage. This document can be construed as part of Remittance Service Agreement signed between Tranglo and Partner and this document will be updated from time to time by Tranglo whenever the specification is updated. The content of this document is the sole property of Tranglo. Any reproduction of the content of this document without the written consent of the Tranglo is prohibited.

Disclaimer

The information in this document is provided as is basis, with no warranties whatsoever. The said information does not include any commercial warranty for any particular purpose, or any warranty otherwise arising out of any proposal, specification or sample. This document is provided for information purposes only.

Tranglo disclaims all liability, including liability for infringement of any proprietary rights, relating to the implementation of information presented in this document. Tranglo does not warrant or represent that such use will not infringe such rights.

Tranglo retains the right to make changes to this document.

Tranglo Support Contacts

LevelNameEmailContact
Level 1 EscalationECS L1support_remittance@tranglo.com+6013 250 7000
Level 2 EscalationL2 / SMEsupport.team@tranglo.com+6013 659 0830
Support LeaderMalaiarasen Chandramalaiarasen.chandra@tranglo.com+6011 3626 7104

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