Career Pathway: IT Executive or Application Support Engineer
Location: Bangsar South, KL (Accessible by LRT Kerinchi (Kelana Jaya Line)
What you will learn:
Able to learn the ecosystem of a company system.
Insight on applications relationship and dependency.
Have a full picture view on a system.
What you will be involved in:
Providing IT support across the company, Active Directory
IT hardware, software, license, and equipment inventory.
Requirements:
-Possess at least Diploma / Degree in Computer Science, Information Technology or equivalent.
- Internship is 6 months or 26 weeks internship
- Proactive, hungry to learn, problem solver
- Malaysians only
Please state internship start and end date, must be working week day in KL.
Job Description: Intern - IT Support
1. End-User Support
- Provide first-level technical support to end-users, ensuring timely issue resolution.
- Diagnose, troubleshoot, and resolve hardware, software, and system performance issues.
2. Asset Management
- Set up, configure, and deploy workstations, peripherals, and IT equipment, ensuring compliance with IT policies.
- Maintain and update the IT asset inventory to ensure accurate tracking.
- Assist in the proper disposal and decommissioning of IT assets
3. Account & System Management
- Assist in managing Active Directory (AD), Microsoft 365, and Google Workspace accounts, ensuring secure authentication and access control.
- Manage printer SMB accounts, ensuring seamless print and scan management.
- Maintain user account records, access logs, and security settings in compliance with IT policies.
- Assist in identity lifecycle management, including new user onboarding, role transitions, and account deactivation for offboarding employees.
- Monitor and troubleshoot authentication issues, multi-factor authentication (MFA) configurations, and access-related concerns.
4. Learning & Personal Development
- Enhance communication and problem-solving skills by interacting with users and IT professionals.
- Gain hands-on experience in IT troubleshooting, system administration, and asset management.
- Develop expertise in technical documentation, including drafting SOPs, guidelines, and workflow processes.
- Explore networking fundamentals, VPN configurations, and cybersecurity best practices.
- Collaborate with multiple departments to improve service delivery and IT operations within the organization.