Senior Manager / Manager, Product

Role and responsibilities

Work includes analyse market trend and needs, develop product accordingly base on partner banks availabilities.
This role is responsible to liaise with partner banks during integrations, study and documented on partner banks requirement to ensure high quality integration.
This role is responsible to understand Tranglo’s platform and able to guide customers to consume own system to ensure customer have smooth integration to production.
Expertise in trouble shooting combined with a solid understanding of how the application works in the environment is a key success factor.
Analyse on the process and flow to raise system or process enhancement on the current platform to achieve better results.
Experience on developing a new system from scratch will be an added advantage.
Lead, Guide, Manage team

Technical support involving bugs troubleshooting/investigation/rectification, log analysis, internal support request and system enhancement. Raise job request for debug/development job as applicable
Responsible for producing report for analysis.
Involving in computer network configuration and troubleshooting, including setting up VPN connection.
2nd level system support and transaction monitoring and system alert handling
Check and track on billing report to ensure billing record performed accurately
Exception handling on billing issue to ensure billing record correct and can be reconciled
Cooperate with R&D or Software engineer to continue develop billing system
Coordinate on Application Programming Interface integration. Liaise with technical department and third party such as telco operator for requirement capturing and service delivering.

Minimum experience 5 years in product integration, service delivery or 2nd Level System Support
At least 2 years of proven people management experience.
Background in software development/ testing/ maintenance will be an added advantage.
Experience in Fintech will be an added advantage.
Understanding/overview of development, testing and deployment life cycle.
Minimal knowledge in SQL is a MUST.
Excellent communication and interpersonal skills.
Commitment to delivery, flexible and worked in a multinational environment.
Strong analytical / trouble shooting skills.
Self starting with excellent leadership and team building skills
Reliable and able to work independently.
Good command of English (written and spoken)
Malaysian